Arsenal888 is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you hold over your information.
All data transmitted between your device and Arsenal888's servers is protected using industry-standard 256-bit SSL/TLS encryption. Your personal and financial information is never transmitted in plain text.
Arsenal888 does not sell, rent, or trade your personal information to any external parties for marketing or commercial purposes. Your data remains within the Arsenal888 operational ecosystem.
You have the right to request access to all personal data we hold about you, to correct inaccurate data, and to request deletion subject to applicable legal retention obligations. Submit requests via our24/7 support team.
Arsenal888 uses session, functional, and analytical cookies to deliver and improve the Platform experience. We do not deploy third-party advertising trackers. Our Cookie Policy is detailed in Section 7of this document.
Personal data is stored on encrypted servers with access restricted to authorised Arsenal888 personnel on a strict need-to-know basis. Regular security audits are conducted to maintain data integrity.
Arsenal888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Retention periods vary by data category — see Section 9.
Arsenal888 ("Company", "we", "us", "our") operates the online gaming platform accessible at https://arsenal888.cam ("Platform"). We are committed to protecting the privacy and personal data of all users ("Player", "User", "you") who access or use the Platform.
This Privacy Policy ("Policy") sets out in detail how Arsenal888 collects, processes, stores, shares, and protects your personal information in connection with your use of the Platform. It also describes the rights you hold in respect of your personal data and how you may exercise those rights.
This Policy applies to all personal data collected through the Platform, including data collected during account registration, during gameplay, through customer support interactions, and through your use of any promotional features. It should be read together with our Terms & Conditions and our Responsible Gambling Policy.
By registering an account or using the Arsenal888 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
For the purposes of this Privacy Policy, the following definitions apply:
Arsenal888 collects personal data through several channels. The categories of data we collect are set out below:
When you create an Arsenal888 account, we collect: full legal name, date of birth, email address, mobile phone number, residential address (including city — e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam), preferred account currency (MYR), and username and password credentials.
To comply with our anti-money laundering (AML) and Know Your Customer obligations, we collect copies of government-issued identification (Malaysian MyKad or passport), proof of residential address, and documentation evidencing ownership of payment methods used on the Platform.
We collect records of all deposits and withdrawals, payment method details (e-wallet account identifiers, bank account information, cryptocurrency wallet addresses), transaction timestamps, and currency amounts in MYR and cryptocurrency equivalents.
We collect records of all games played, bets placed (including sports markets such as EPL, Liga Super Malaysia, and UFC), wagering amounts, outcomes, bonus usage, and session duration data.
Automatically collected data includes: IP address, device type and operating system, browser type and version, referring URL, pages visited, session timestamps, and geolocation data (where permitted).
Records of all communications between you and Arsenal888's support team — including live chat transcripts, email correspondence, and WhatsApp message history — are retained for quality assurance and compliance purposes.
Arsenal888 does not collect biometric data, sensitive medical information, or data concerning racial or ethnic origin beyond what is inherent in identity document photographs submitted for KYC purposes.
Arsenal888 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, KYC data |
| Identity verification and fraud prevention | KYC data, financial data, device data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Providing and improving Platform services | Gameplay data, technical data |
| Administering promotions and bonuses | Registration data, gameplay data |
| Customer support and complaint resolution | Communications data, account data |
| Anti-money laundering compliance | KYC data, financial data, device data |
| Responsible gambling monitoring | Gameplay data, financial data |
| Platform security and abuse prevention | Technical data, device data |
| Service communications (account notices) | Registration data, communications data |
Arsenal888 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Our responsible gambling monitoring tools flag accounts for human review rather than taking automated unilateral action.
Arsenal888 processes personal data under the following legal bases:
Arsenal888 does not sell your personal data. We may share your data only in the following limited and controlled circumstances:
Arsenal888 engages carefully veted third-party service providers to perform specific operational functions on our behalf. These include payment processing partners (who receive only the data necessary to process transactions — e.g., Touch 'n Go eWallet, DuitNow, FPX, and bank transfer infrastructure providers), KYC and identity verification service providers, cloud infrastructure and hosting providers, and live customer support platform operators. All data processors are bound by data processing agreements that restrict them from using your data for any purpose other than the specific service they provide to Arsenal888.
Arsenal888 may disclose personal data to competent regulatory authorities, law enforcement agencies, or other public bodies where required to do so by law, court order, or regulatory directive — including connection with our anti-money laundering and counter-terrorism financing obligations under our international licensing framework.
In the event of a merger, acquisition, restructuring, or sale of all or part of Arsenal888's assets, your personal data may be transferred to the acquiring entity, subject to the same or equivalent data protection commitments as set out in this Policy. You will be notified of any such transfer in advance.
Reminder: Arsenal888 will never share your personal data with third-party advertisers, data brokers, or commercial marketing platforms without your explicit prior consent.
Arsenal888 uses cookies and similar tracking technologies to operate improve the Platform. The categories of cookies we use are as follows:
Arsenal888 does not deploy third-party advertising cookies or cross-site tracking cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to use the Platform. On browsers that support it, Arsenal888 honours Do Not Track (DNT) signals for non-essential cookies.
Arsenal888's servers and operational infrastructure may be located in jurisdictions outside Malaysia. Where your personal data is transferred to or processed in a country that may not provide the same level of data protection as Malaysia, Arsenal888 will implement appropriate safeguards — including contractual data transfer mechanisms — to ensure that your personal data is protected to a standard consistent with this Policy.
By using the Arsenal888 Platform, you acknowledge that your personal data may be transferred to and processed in countries other than your country of residence, and that you consent to such transfers as described in this Policy.
All international data transfers are conducted under contractual obligations that bind receiving entities to data protection standards consistent with those applied by Arsenal888. Details of specific transfer mechanisms are available on request via our support team.
Arsenal888 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / AML obligation |
| KYC documents | 5 years from account closure or last transaction | Regulatory obligation |
| Financial transaction records | 7 years from transaction date | AML / financial records law |
| Gameplay and betting records | 3 years from last activity | Legitimate interest / compliance |
| Customer support communications | 3 years from last communication | Legitimate interest |
| Technical / device data | 12 months | Security / fraud prevention |
| Marketing consent records | Until consent withdrawn + 1 year | Consent |
Upon the expiry of applicable retention periods, Arsenal888 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.
Arsenal888 respects your rights in relation to your personal data. Depending on the applicable data protection framework, you may hold some or all of the following rights:
To exercise any of these rights, please contact Arsenal888's support team via live chat or email at [email protected]. Arsenal888 will respond to all verifiable data subject requests within 30 days. We may require identity verification before processing a request to protect against unauthorised access to your data.
The Arsenal888 Platform is strictly intended for use by persons aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Arsenal888 enforces this age restriction through mandatory KYC verification during the account registration process.
If Arsenal888 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, return any funds deposited in accordance with applicable legal requirements, and delete all personal data associated with that account without undue delay.
If you have reason to believe that a minor has registered an account on Arsenal888, please contact our support team immediately at [email protected]. We take underage access extremely seriously and will act promptly on all reports.
Arsenal888 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding these measures, no internet-based platform can guarantee absolute security. Players are also responsible for maintaining the security of their own account credentials and should report any suspected unauthorised access to Arsenal888's support team immediately.
The Arsenal888 Platform does not contain links to external third-party websites. Any content on the Platform is hosted and controlled by Arsenal888 or its authorised data processors. Arsenal888 is not responsible for the privacy practices of any third-party services that Players may independently choose to use in connection with their gaming activity (such as third-party cryptocurrency exchange platforms used to source funds for crypto deposits).
Players are advised to review the privacy policies of any third-party services they use independently, as Arsenal888 has no control over and accepts no responsibility for the data practices of such third parties.
Arsenal888 reserves the right to amend this Privacy Policy at any time. Material changes to the Policy will be communicated to registered Players via email to the registered account address, or through a prominent notice on the Platform, at least 14 days before the amended Policy takes effect.
Continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. The current version of this Privacy Policy is always available at https://arsenal888.cam/privacy-policy. The "Effective Date" at the top of this document indicates when the current version came into force.
If you disagree with any amendments to this Policy, you are entitled to request closure of your Account before the amended Policy takes effect, subject to the account closure procedures set out in ourTerms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or Arsenal888's data processing practices, you may contact our support team through the following channels. Please note that email addresses and contact details are displayed as plain text and are not clickable links.
For formal data subject requests (access, rectification, erasure, portability), please include "Data Rights Request" in your subject line and provide sufficient information to verify your identity before we can process your request.
Arsenal888 takes all data-related complaints seriously. If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the applicable data protection supervisory authority in your jurisdiction.
Arsenal888 respects your control over your personal data. Here is a quick summary of the rights you can exercise at any time by contacting our support team.
Request a full copy of all personal data Arsenal888 holds about you, including how it is being used.
Request correction of any inaccurate or outdated information held in your Arsenal888 account profile.
Request deletion of your personal data where there is no overiding legal obligation to retain it.
Request that Arsenal888 limits processing of your data — for example, while an accuracy dispute is being resolved.
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests or direct marketing at any time, with immediate effect.
Arsenal888 is built on transparency, security, and respect for your personal data. If you have any questions about how we handle your information, our 24/7 support team is always ready to help.
For players aged 21 and above only. Play responsibly. Gambling involves financial risk.